Insurance company apologises after offering health insurance policy to dead woman
An insurance company has apologised to a widower after sending two letters to his late wife offering a health policy even though it knew she was dead.
The letters from Aviva were both addressed to June Davies "deseased" (sic) in Torquay, Devon. Her husband John complained about the first letter, but a few months later Aviva sent another one. Music teacher Mrs Davies died of cancer 10 years ago.
Mr Davies said: " I got the letters advertising health insurance. They had even spelled deceased wrong. I was apoplectic. I thought 'What's going on here?' It was traumatic."
Aviva said in a statement: "We apologise unreservedly for the distress caused to Mr Davies by this error. As a matter of urgency we are looking into why this occurred and will report back to Mr Davies with our findings."
The letters from Aviva were both addressed to June Davies "deseased" (sic) in Torquay, Devon. Her husband John complained about the first letter, but a few months later Aviva sent another one. Music teacher Mrs Davies died of cancer 10 years ago.
Mr Davies said: " I got the letters advertising health insurance. They had even spelled deceased wrong. I was apoplectic. I thought 'What's going on here?' It was traumatic."
Aviva said in a statement: "We apologise unreservedly for the distress caused to Mr Davies by this error. As a matter of urgency we are looking into why this occurred and will report back to Mr Davies with our findings."
